FAQ- Frequently Asked Questions

FAQ

 

You need to register at DANCEFORA.COM so that we can enhance your shopping experience every time you visit us.
You can register yourself by clicking on LOGIN than click on CREATE ACCOUNT. Once registered, you can enjoy regular updates and services from DANCEFORA.COM.
Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.
You can be rest assured that your information is secured with dancefora. Please do refer to Privacy policy for further information.
It is absolutely free and you only pay for your purchases.
Once registered, you can come back to us anytime you want.
Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.
Login in to DANCEFORA.COM, click on “My Account” and unsubscribe from my profile.
We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.
DANCEFORA.COM is online dance fashion store catering to men and women in categories like dance apparels, dance shoes, dance accessories, costumes etc from brands and our own brand DANCEFORA.
We have provided size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.
Login in to DANCEFORA.COM then click on “My Account” and select the order for which you wish to update the shipping address. Update address by clicking on “change address” button.
All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically.
Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—your order details will be automatically updated soon.
Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.
We are happy to help you in case you want to change the size or color. Contact our customer care team and they will do the needful.
The following items may NOT be returned: undergarments, tights, make-up, hair and foot care items (including toe pads), discontinued items, and clearance items.
Add product/s to your cart and proceed to check out, and enter voucher code in apply gift coupon section.
For all order below INR 500 we request you to place only online orders. We do not charge any cash on delivery charges thus do not allow COD orders for below INR 500.
There are no restrictions on quantity that you can order.
Add product/s to your cart and proceed to check out, and enter voucher code in apply gift coupon section.
We are happy to do so and at present place only Cash on Delivery orders for you.
You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own DANCEFORA brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time. We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again. DANCEFORA.COM reserves the rights to change prices at its sole discretion.
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.
Tax is levied on the sale of any commodity, which here represents Value Added Tax (VAT) or Central Sales Tax (CST). This tax is collected and deposited by DANCEFORA.COM to the relevant government authorities.
When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account; as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s
Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to DANCEFORA.COM, click on “My Account” and select the order for which you wish to cancel. Cancel the order by clicking on “cancel order” button.
Once your exchange order is confirmed simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.
Sometimes due to product failing quality checks at our end we would be forced to cancel your order.
Yes, you may cancel a partial order within 24 hours from the time of placing the order. To cancel partial orders contact our customer care team and they will assist you with same.
At present we are delivering within India only.
For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request. In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.
The charges vary due to various reasons. These charges are always mentioned with the product.
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
Depending upon your location delivery may from 10-15 days.
These vouchers are limited-time promotions and their validity will be specified accordingly.
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
No two promotions/offer can be clubbed. At present we do not allow you to club refund vouchers with promotional vouchers.
You can return an item online at DANCEFORA.COM by following the below steps. Log in to the 'My Account' section at DANCEFORA.COM Select the product that needs to be returned Follow the steps and fill in the required information to complete the process.
You can exchange an item online at DANCEFORA.COM by following the below steps. Log in to the 'My Account' section at DANCEFORA.COM Select the product that needs to be exchanged Follow the steps and fill in the required information to complete the process.
Exchange items are shipped within 24 hours after the item returned has passed quality checks.
Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team. Lingerie Products used without underwear while trying.*********** Beachwear Beauty products Any freebies
We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at aarushi@dancefora.com.
We apologize for this; however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at aarushi@dancefora.com.
In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.
For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Ask for the address by contacting us at aarushi@dancefora.com
Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at +91 9999262139 10 am to 7 pm (Monday to Saturday) or email us at aarushi@dancefora.com
At present for every product’s reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.
Please contact us at +91 9999262139 10 am to 7 pm (Monday to Saturday) or email us at aarushi@dancefora.com and our team member will help you.
You can choose to get your refund in the following ways: Cash refund via bank transfer into your account for all COD orders Money back to the paid account/ credit card for all online orders. A Coupon Code of the refund value in your DANCEFORA.COM account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at DANCEFORA.COM.
Please contact us at +91 9999262139 10 am to 7 pm (Monday to Saturday) or email us at aarushi@dancefora.com and our team member will help you.
Please contact us at +91 9999262139 10 am to 7 pm (Monday to Saturday) or email us at aarushi@dancefora.com
We work 10 am to 7 pm Monday to Saturday.
Write to us on aarushi@dancefora.com and we will assist you further.